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Customer Approved Since 1942 — Family-Owned & Operated

Towers Plumbing

Privacy Policy

Last updated: March 26, 2026

Towers Plumbing ("we," "us," or "our") operates the towersplumbing.com website (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. Please read this policy carefully.

Information We Collect

Information You Provide Directly

When you fill out our contact form, request an estimate, or call us, we may collect:

  • Contact information — name, email address, phone number, and mailing address
  • Service details — the type of plumbing service requested, description of the issue, and property address
  • Payment information — processed securely through our payment processor; we do not store credit card numbers on our servers
  • Communication records — emails, text messages, and notes from phone conversations related to your service

Information Collected Automatically

When you visit our Site, we may automatically collect:

  • Device information — browser type, operating system, screen resolution
  • Usage data — pages viewed, time spent on pages, click paths, referring URLs
  • Location data — general geographic area based on IP address (we do not track precise GPS location)
  • Cookies — small data files stored on your device for site functionality and analytics (see Cookie Policy below)

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule plumbing services
  • Provide estimates and communicate about ongoing projects
  • Send appointment confirmations and service reminders
  • Process payments for completed work
  • Improve our website, services, and customer experience
  • Comply with legal obligations and protect our rights

We do not sell, trade, or rent your personal information to third parties. We do not use your information for automated decision-making or profiling.

Information Sharing

We may share your information only in these limited circumstances:

  • Service providers — trusted third parties who assist with website hosting, email delivery, payment processing, and analytics (e.g., Google Analytics, Formspree)
  • Legal requirements — when required by law, subpoena, or government request
  • Business protection — to protect the rights, property, or safety of Towers Plumbing, our customers, or the public
  • Business transfers — in connection with a merger, acquisition, or sale of assets (your information would remain subject to this Privacy Policy)

Cookie Policy

Our Site uses cookies and similar technologies for:

  • Essential cookies — required for the Site to function properly (e.g., form submission)
  • Analytics cookies — help us understand how visitors use the Site (Google Analytics). These collect anonymous, aggregated data.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

Data Security

We implement reasonable technical and organizational measures to protect your personal information, including encryption of data in transit (HTTPS), secure hosting, and restricted access to personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. Service records and communication history are retained for a minimum of 3 years for warranty and legal compliance purposes. You may request deletion of your personal data at any time by contacting us.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications
  • Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at info@towersplumbing.com or call (801) 266-3529.

Third-Party Links

Our Site may contain links to third-party websites (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

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